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Frequently asked questions.
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General
Who is Ace for?
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What VR headset do I need, and where can I get one?
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Can I use Ace offline?
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Do you ship internationally?
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Do you sell holsters?
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Do you have any offerings for left-handed shooters?
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Does the Ace handset have any patents?
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Ace Club Membership
How does the Ace Club Membership work?
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Where can I get help?
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Do you offer discounts to military, law enforcement, or first responders?
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How much does the Ace membership cost?
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Do you have a trial option for your app?
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Can we have multiple users on one subscription?
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What happens if I cancel my subscription?
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VR App
Where do I find the Ace VR app?
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How do I log into the Ace VR app?
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Why is my VR gun not pointing straight?
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How do I configure my Ace handset to work with the Quest 2?
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Why does my VR gun shoot too early, too late, or rapid fire?
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How can I get the latest Ace VR app update?
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Other
What size Meta Quest headset do you recommend?
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How soon does the Ace handset ship after I order?
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Do you recommend any VR accessories?
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Do I need an Ace handset to use the Ace VR app?
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Does this experience involve real guns or bullets?
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Are you a gun manufacturer, or do you sell guns or accessories?
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Do you have partnership opportunities?
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Does Ace have any distributors?
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