Frequently Asked Questions

Ace Arctus Handset and Meta Quest 2

General Questions

  • Ace is a consumer product geared toward anyone interested in unlocking a realistic shooting experience freed from physical constraints. Ace aims to deliver a fun, challenging, and rewarding experience to users of all skill levels. Current players include competitive shooters, casual hobbyists, professionals (LE/Military), new gun owners, and people who have never shot a real gun before but are interested in the shooting experience.

  • Ace works with the Meta Quest 2, Quest 3S, and Quest 3. The Meta Quest Pro is not supported.

    You can purchase a headset from Meta, Amazon, Best Buy, or other electronics retailers.

    If you're in the US, you can also get a Quest 3 bundled with your Ace Handset at acexr.com/bundle.

    Note: the Bundle is not available for international locations, US territories, or PO/APO/FPO/DPO boxes.

    Read our blog here if you want to learn more.

    Meta has discontinued production of the Quest 2 but will retain support through 2027.

  • Ace can be used offline. Internet access is required to download Ace, as well as to download app updates. Online features will be paused while you are offline. Accounts must login while online before you can use offline mode.

  • We offer international shipping to select countries. Please check available countries here.

    The shipping cost on the checkout will update after you confirm the delivery address.

    Additional fees: Our shipping fee covers the shipping only. You may be charged customs duties, taxes, or other fees by your country - these are the responsibility of the recipient and vary by location.

    Estimating costs: Check with your local customs office for potential fees.

  • We do offer custom holsters for our Ace Handsets!

    You can see which holster models are availabe here.

    Holsters ship right-handed. The paddle is reversible for left-handed use.

  • Ace was designed from the ground up to work with both handedness and eye dominance without changing any settings. Simply use whatever hand or eye you want.

    The magazine release button on the handset is not reversible so left handed shooters are advised to use their index finger to drop the magazine.

    Holsters ship right-handed. The paddle is reversible for left-handed use.

  • Yes, our innovative Ace VR handset is patented. We also have PCT protection.

    US Patents:
    12533577
    12521624

    Patent Publication Number:
    US20240139618A1

    PCT International Publication Number: WO 2024/092200 A1

Ace Club Membership

  • Ace Club Members receive full access to all Ace VR App features and content. Cancel anytime. Upon cancellation full access will continue for the duration of the paid membership after which point VR App access will be limited to a basic feature set.

    Ace is a live service product with new stages and features released regularly. Ace members can track their performance history, unlock new VR guns/optics, play live with other members, and compete in challenges.

    Pricing and more information can be found at acexr.com/membership.

    Memberships may be canceled anytime via the account portal on our website.

  • Visit our tutorial page here to see videos walking you through the setup process of our hardware and software. Additionally, you can go to our support page with any questions.

  • Yes! More information on the MIL, LEO, & First Responder Discount Program can be found here.

  • Membership pricing and options are currently available here.

  • We do not have a trial version available.

  • We currently do not have a means to create separate player profiles that separate player performance data under the same Ace account, but we are looking into options for this in the future.

  • All members who cancel their membership with retain access to Ace Limited when their membership period ends. Ace Limited will include a basic range with various targets to be used for dry fire type skills applications and possibly other limited features.

    Memberships may be canceled anytime via the account portal on our website.

VR APP

  • The Ace VR App is available here to download on the Meta Quest App Lab. Please note that access to the Ace VR App requires an active Ace Club Membership subscription. Memberships can be purchased here.

  • First, make sure you to activate your membership on our website. Then type your email into the box to have it send a login link to your email. Click on the red button, and after a few seconds, you will be logged in on the VR headset.

    If it doesn't work after waiting 10-25 seconds, try resending the link and entering the sign-in code instead. This will require sending another email.

    If you've already used one of the other methods. You can also use your password.

    You can login to the Mobile app or our website with either the login link or password from above.

  • That is a simple fix, please go to the settings menu in the Ace app on your VR Quest system. Click on the gear icon in the top right corner of the TV screen in the main hut. Choose the appropriate handset orientation (likely Ace Handset V2).

  • All Ace Handsets come with the Meta Quest 3/3S controller hook installed. An easily swappable Quest 2 controller hook and 2mm hex key are included with every handset. Please follow the directions below to swap the hook out!

    Installation Video

  • The trigger is set to go off at a specific pressure, however, every handset and Meta Quest controller is slightly different. This can be solved by adjusting the pressure setting at which the VR gun fires. 

    To adjust the trigger setting in the Ace App. Select the Gear Icon in the top right corner of the TV screen in the Hut. Notice the Trigger Value. Record the highest value the trigger will go to before the trigger breaks/clicks when you pull it (the virtual gun may shoot before this happens). Then increase the trigger setting to a number just higher than that value (usually +0.02). For example: If the trigger value gets to 0.11 before it breaks, update the trigger value to 0.13. Change these values anytime as needed.

    Here is a video that explains this as well!

  • Directions to update Ace:

    1. Connect to stable internet

    2. Go to your "App Library" in your Quest main menu

    3. Hover over the "Ace" app

    4. Hover over the 3 dots in the top right corner of the Ace app (Or press and hold on the Ace app)

    5. Click "Update" if you see it. Otherwise click "See Details"

    6. If the blue button says "Update" then select it. If it shows "Start" then wait 30 seconds.

    7. If the "Start" button does not switch to "Update" after 30 seconds then Ace is likely already updated for you. You can restart your Quest and repeat steps 2-6 to verify this.

    If you are a founding member please make sure you are on the "Ace" app and not the "AceXR" app. You can download the new app by searching for "Ace" in the VR app store.

Other Questions

  • The Ace VR app takes only about ~5GB of space. So most users will be satisfied with the 128 GB version. If you expect to download a lot more VR games and content you may want to consider the 512 GB version.

  • Orders typically ship out within 2-5 business days. Domestic shipping is often 3 day delivery or less. International shipping varies and may be as long as 8-15 days, however, handsets are shipped as soon as product is available.

    Tracking numbers are emailed shortly after being packaged.

  • Yes, we recommend the BOBOVR M3/M2 Pro. It is an upgraded head strap that provides a more comfortable experience and provides swappable battery packs that can extend Ace play time easily.

    BOBO for Meta Quest 3

    BOBO for Meta Quest 2

  • The Ace VR App is designed specifically for use with the Ace Handset to provide a realistic and immersive shooting experience.

  • No. Our experience is 100% virtual and does not involve any real guns or bullets.

  • No. We are a gaming company that provides an application and associated handset tailored to work with the Meta Quest 2 or 3 controller hardware only.

  • Ace is always interested in exploring partnership opportunities with organizations and brands that align with our vision and values. Please contact us if interested in discussing further at our Contact Page

  • Right now we are direct-to-consumer e-commerce, with SIG SAUER as our only third-party retail partner.